Activity
From 03/19/2018 to 04/17/2018
04/17/2018
- 04:51 PM Feature #33 (In Progress): Adding time tracking to the tickets
- A potential option is to have a keyword in the ticket comment that can be picked up and parsed by a function. This me...
- 04:45 PM Feature #33 (Resolved): Adding time tracking to the tickets
- In order to be able to repost the time we responding on different tasks, we need to be able to log time spent on tick...
- 04:42 PM Feature #29 (Closed): Create list of research groups to appear for ticket submission.
- 04:42 PM Feature #11 (Closed): Add email system
04/09/2018
- 12:32 PM Feature #29 (Resolved): Create list of research groups to appear for ticket submission.
- The research group menu has been updated with the group found in the link above.
03/28/2018
- 04:42 PM Feature #29: Create list of research groups to appear for ticket submission.
- The divisions/research groups we have worked with before not in the above the list should definitely be added. A brea...
- 04:15 PM Feature #29 (In Progress): Create list of research groups to appear for ticket submission.
- 04:15 PM Feature #29 (Closed): Create list of research groups to appear for ticket submission.
- A list of research groups to be included in the ticketing system needs to be agreed upon.
This will serve to keep... - 04:18 PM Feature #12 (In Progress): Add more info in knowledge base categories
- At the meeting, the person responsible for each category was assigned. Team members are currently adding the informat...
- 04:12 PM Feature #11 (Resolved): Add email system
- Email system is working, emails to the UCT outlook server was being blocked because the server address and email was ...
- 04:11 PM Feature #11 (In Progress): Add email system
03/26/2018
- 05:41 PM Feature #11: Add email system
- Email address should be bst-helpdesk@cbio.uct.ac.za
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